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Terms & Conditions

Last updated: 27 August 2026

1. About us

These terms apply to purchases made from AR & CM Brittain, trading as Fenny Free Range (“we”, “us” or “our”).

Our contact details are:

Address: Lodge Farm, Fenny Drayton, Nuneaton, CV13 6BH
Telephone: 01827 712172
Email: fennyfreerange@gmail.com
Website: www.fennyfreerangeturkeys.com

Please read these terms before placing an order. By placing an order through our website, you agree to these terms.

Nothing in these terms affects your statutory consumer rights.

2. Our products

We sell fresh Christmas poultry and related products for collection from Lodge Farm.

We take reasonable care to ensure that product descriptions, photographs, prices, weight ranges and other information are accurate. Photographs are illustrative, and the appearance of individual birds will naturally vary.

Because our birds are individually reared agricultural products, their finished weights cannot be predicted exactly. Products are therefore sold within weight bands.

Serving guides are approximate. The appropriate size will depend on portion sizes, whether the product contains bones and how much meat you would like left over.

3. Placing an order

You must provide complete and accurate information when ordering. Please check your order carefully before submitting it.

Placing an order constitutes an offer to purchase the selected products. Your order is accepted, and a contract is formed, when we send you an order-confirmation email.

An automated acknowledgement that we have received your order does not necessarily constitute acceptance unless it clearly confirms that the order has been accepted.

If you do not receive an order confirmation, please contact us.

You must contact us promptly if any information shown on your confirmation is incorrect.

4. Availability

All products are subject to availability.

We reserve the right to decline an order before it is accepted. Reasons may include:

  • The selected product being unavailable

  • A pricing or product-description error

  • A problem authorising or processing payment

  • Incomplete or inaccurate customer information

  • Circumstances that mean we cannot reasonably fulfil the order

If we cannot provide a bird within the weight band ordered, we will provide a larger bird of the same type at no additional charge, subject to availability.

If we cannot provide the type of bird ordered, we will contact you and offer a suitable alternative or a full refund. You will not be required to accept a different type of bird.

5. Prices and payment

The price payable is the price displayed when you place your order, subject to the correction of obvious errors.

Full payment is required online when the order is placed. Payments are processed securely by our website and payment-service providers. We do not normally receive or store complete card details.

If an obvious pricing error occurs and the correct price is higher than the amount shown, we will contact you before accepting or fulfilling the order. You may accept the corrected price or cancel the order for a full refund.

6. Weight bands

Our birds grow naturally, so their exact finished weights cannot be guaranteed.

When you order a particular weight band, we will provide a bird within that band wherever reasonably possible. The price displayed for the selected weight band is fixed, and no adjustment will be made for normal variation within the band.

If we cannot provide a bird within the weight band ordered, we will provide a larger bird of the same type at no additional charge.

For example, if you order a free-range bronze turkey within a particular weight band and none is available in that band, we may provide a heavier free-range bronze turkey for the price originally paid.

We will not substitute a different type of bird without contacting you first. If the type of bird ordered is unavailable and you do not wish to accept the alternative offered, you will receive a full refund for the affected product.

7. Collection

Unless expressly stated otherwise, all Christmas birds are collection only.

Christmas orders must be collected from:

Lodge Farm
Fenny Drayton
Nuneaton
CV13 6BH

Collection will take place on 23 December between 7:00 am and 6:00 pm, unless a different arrangement is confirmed by us in writing.

Please bring your order confirmation or provide the name and details used to place the order.

Another person may collect on your behalf, provided that they can give the name and order details associated with the purchase.

Responsibility for the product passes to you when it is collected.

8. Failure to collect

You are responsible for collecting your order during the stated collection period.

If you cannot collect it, please telephone us as soon as possible. We cannot guarantee that an alternative collection time will be available.

Because Christmas birds are fresh and perishable, we may be unable to provide a refund for an order that is not collected. We will consider exceptional circumstances individually, but any refund or alternative arrangement in these circumstances will be at our discretion.

We will store an uncollected product safely for as long as reasonably possible, but we cannot retain fresh poultry indefinitely.

9. Cancellation by the customer

Our Christmas birds are fresh, perishable food products. The usual statutory right to cancel certain online purchases because you have changed your mind may not apply to goods that are liable to deteriorate or expire rapidly.

However, we provide the following voluntary cancellation policy:

You may cancel an order within seven calendar days of placing it by contacting us by telephone or email.

Please provide:

  • Your name

  • Your order number

  • Your telephone number or email address

  • Details of the products you wish to cancel

If a valid cancellation is received within this period, we will refund the amount paid for the cancelled products.

After the seven-day period, any change, cancellation or refund is at our discretion. This is because we plan production according to confirmed Christmas orders and the products are fresh and perishable.

This section does not affect your rights if a product is faulty, unsafe, incorrectly described or otherwise does not conform to the contract.

10. Refunds

Approved refunds will normally be made to the payment method originally used.

We will process refunds without undue delay and normally within 14 days of agreeing that a refund is due. Your bank or card provider may take additional time to show the refund in your account.

We do not normally issue refunds by cash or cheque for orders paid for online.

11. Changes requested by the customer

If you wish to change the product or weight band ordered, please contact us as soon as possible.

Changes are subject to availability. A price difference may be payable or refundable where the change has been requested by the customer.

We cannot guarantee that changes requested close to Christmas will be possible.

The provision of a larger bird under section 6 is not a customer-requested change, and no additional payment will be required.

12. Collection checks and product problems

Please check your order when collecting it and tell us immediately if anything appears to be incorrect.

If you discover a problem after leaving the farm, contact us promptly. Please retain the product, its packaging and your order information where it is safe and reasonable to do so, as we may need these to investigate.

Nothing in these terms limits your legal rights concerning goods that are faulty, unsafe, not as described or not of satisfactory quality.

13. Storage and food safety

Our birds are handled and stored under controlled conditions before collection.

After collection, you are responsible for transporting, refrigerating, storing and cooking the product safely in accordance with the label and cooking instructions supplied.

Please refrigerate the product promptly after collection. Do not leave fresh poultry in a warm vehicle or at room temperature for longer than necessary.

Observe the product’s use-by date and any storage or freezing instructions provided.

We are not responsible for deterioration or food-safety problems caused by incorrect transportation, storage, handling or cooking after collection.

14. Allergens and product information

Any legally required food and allergen information will be made available before purchase and/or on the relevant product page.

Please contact us before ordering if you have a food allergy or require further product information.

Do not rely solely on a previous purchase, as ingredients or supplied accompaniments may change. Check the information provided with the product at collection.

15. Events outside our control

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control.

These may include severe weather, animal-health restrictions, disease outbreaks, power failures, disruption to essential supplies, fire, flood or government action.

If such an event prevents us from fulfilling your order, we will contact you as soon as reasonably possible. Where we cannot provide the ordered product or a suitable alternative accepted by you, we will issue a refund for the affected product.

16. Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for business losses, loss of profit or other commercial losses where you purchase as a consumer.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Defective products where liability cannot lawfully be excluded

  • Breach of your statutory consumer rights

17. Personal information

We use personal information in accordance with our Privacy Policy, available through our website.

18. Website content

The content and branding on our website belong to us or are used with permission. They may not be reproduced for commercial purposes without our written consent.

Product information and prices may be updated from time to time. Changes will not affect an order already accepted unless we agree the change with you or need to correct an obvious error.

19. Complaints

If you are dissatisfied with an order or our service, please contact us so that we can try to resolve the matter.

Email: fennyfreerange@gmail.com
Telephone: 01827 712172
Address: Lodge Farm, Fenny Drayton, Nuneaton, CV13 6BH

20. General provisions

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right under these terms does not mean that the right has been waived.

These terms are between you and us. No other person has a right to enforce them.

21. Governing law

These terms are governed by English law.

If you live in England or Wales, the courts of England and Wales will normally have jurisdiction. If you live elsewhere in the United Kingdom, you may also be entitled to bring proceedings in your local courts.

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