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Privacy Policy

Last updated: 27 August 2026

1. Who we are

This website is operated by AR & CM Brittain, trading as Fenny Free Range (“we”, “us” or “our”).

Our contact details are:

Address: Lodge Farm, Fenny Drayton, Nuneaton, CV13 6BH
Telephone: 01827 712172
Email: fennyfreerange@gmail.com
Website: www.fennyfreerangeturkeys.com

For the purposes of UK data-protection law, AR & CM Brittain is the controller of the personal information described in this policy.

2. Information we collect

Depending on how you use our website or contact us, we may collect:

  • Your name

  • Your billing address

  • Your email address

  • Your telephone number

  • Details of products you order

  • Payment and transaction information

  • Messages and enquiries you send to us

  • Records of our communications with you

  • Technical information, including your IP address, browser type, device type and website activity

  • Your marketing preferences

We do not normally receive or store your complete debit- or credit-card details. Online payments are handled securely by our website and payment-service providers.

Please do not send us sensitive personal information unless we have specifically requested it and it is necessary for us to assist you.

3. How we collect your information

We collect personal information when you:

  • Place an order through our website

  • Complete our contact form

  • Contact us by telephone, email, social media or in person

  • Subscribe to updates or marketing communications

  • Visit and use our website

  • Make a payment or request a refund

  • Respond to a survey, promotion or competition, if we run one

Some technical information is collected automatically through cookies and similar technologies.

4. How and why we use your information

We may use your information to:

  • Process and manage your order

  • Take payment and issue refunds

  • Contact you about your order

  • Arrange collection of your Christmas bird

  • Respond to questions, complaints and other enquiries

  • Maintain financial, tax and business records

  • Prevent fraud and protect the security of our website

  • Improve our website, products and customer service

  • Send relevant marketing communications where permitted

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal claims

5. Our lawful bases

UK data-protection law requires us to have a lawful basis for using personal information.

We rely on:

Contract: when we need your information to process an order, take payment, arrange collection or provide a product you have requested.

Legal obligation: when we need to keep transaction, tax, food-business or other records required by law.

Legitimate interests: when it is reasonably necessary to operate and improve our business, respond to enquiries, protect our website, prevent fraud or maintain appropriate business records. We consider whether these interests are overridden by your rights and interests before relying on this basis.

Consent: where you have actively agreed to receive particular marketing communications or allowed non-essential cookies. You may withdraw your consent at any time.

6. Marketing

We may send you information about products or the opening of our Christmas order book if:

  • You have specifically agreed to receive these communications; or

  • You previously bought or enquired about similar products from us and the law permits us to contact you.

You can stop receiving marketing communications at any time by:

We will continue to send essential messages concerning an order even if you have opted out of marketing.

We do not sell your personal information to other organisations for marketing.

7. Who we share information with

Where necessary, we may share relevant personal information with:

  • Wix, which hosts and supports our website and online shop

  • Our payment-processing provider

  • Email, communications and IT-service providers

  • Professional advisers, including accountants, insurers and legal advisers

  • Government departments, regulators, law-enforcement agencies or local authorities where required by law

  • Organisations involved in preventing fraud or processing disputes and chargebacks

These organisations may act as our processors or as separate controllers of your information. We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent personal information.

8. International transfers

Some of our service providers, including Wix and associated technology providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include an adequacy regulation, approved contractual clauses or another safeguard permitted by UK data-protection law.

Further information about Wix’s handling of personal information is available in Wix’s own privacy information.

9. How long we retain information

We keep personal information only for as long as reasonably necessary.

We will generally retain:

  • Order, payment and accounting records for up to six years after the end of the relevant financial year

  • Enquiries that do not result in an order for up to two years after our last communication

  • Complaint and dispute records for as long as necessary to resolve the matter and meet relevant legal limitation periods

  • Marketing information until you withdraw your consent, opt out or the information is no longer useful

  • Website and cookie information according to the lifespan of the relevant cookie or analytics setting

We may keep information for longer where required by law or where it is needed to establish, exercise or defend a legal claim. Information that is no longer required will be deleted or anonymised securely.

10. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website, shopping basket, checkout and security functions to operate.

Other cookies may help us understand how visitors use the website or support optional services. Where required by law, these non-essential cookies will only be used after you have given consent.

You can accept, reject or manage non-essential cookies through the cookie controls displayed on our website. You can also adjust your browser settings, although disabling necessary cookies may prevent parts of the website from working correctly.

11. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our website is hosted through Wix and uses its security measures. Online payments are handled by specialist payment providers. However, no online system can be guaranteed to be completely secure.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Receive certain information in a portable format

  • Withdraw consent where we rely on consent

  • Object at any time to the use of your information for direct marketing

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email fennyfreerange@gmail.com or write to us at the address above. We may need to request information to confirm your identity.

We will normally respond within one month. There is usually no charge, although the law allows a reasonable fee or refusal in certain circumstances.

13. Complaints

Please contact us first if you have a concern about how we use your personal information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

14. Children’s information

Our website and online shop are not intended to collect personal information directly from children. A person placing an order must be legally entitled to use the selected payment method.

If you believe a child has provided personal information to us without appropriate permission, please contact us.

15. Links to other websites

Our website may contain links to third-party websites, including social-media services. We are not responsible for how those organisations collect or use personal information. You should read their privacy information before providing personal details.

16. Changes to this policy

We may update this policy to reflect changes in our business, website, service providers or legal obligations.

The latest version will be published on this page with its updated date. Where a change would materially affect how we use your information, we will take reasonable steps to bring it to your attention.

17. Contact us

Questions or requests concerning this policy or your personal information should be sent to:

AR & CM Brittain, trading as Fenny Free Range
Lodge Farm
Fenny Drayton
Nuneaton
CV13 6BH

Email: fennyfreerange@gmail.com
Telephone: 01827 712172

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